WEB-ORIENTED ELECTRONIC QUEUE MANAGEMENT SYSTEM
Article Sidebar
Main Article Content
Abstract
Introduction. This article presents the development of a web-based electronic queue
management system aimed at improving the efficiency and quality of customer service in
organizations that provide services. The relevance of the topic is driven by increasing service
demands in a dynamic and competitive services sector, as well as the need to optimize service
processes. The article analyzes existing queue management systems and explores technologies for
developing the user interface, server-side, and database. The proposed solutions enhance the system's
reliability, usability, and performance, ultimately reducing customer wait times and improving
customer satisfaction. The results obtained can be applied for the implementation of effective
electronic queue management systems in various industries and for further research in this area.
The modern development of technologies and the influence of the Internet on various areas of
life have made the service sector particularly dynamic and competitive. For numerous organizations
and institutions that provide services, ensuring effective and convenient customer service has become
extremely important. A decline in service quality can lead to the loss of customers, negative
experiences, and overall dissatisfaction. In this context, the development and implementation of a webbased electronic queue management system is a crucial component for improving the service industry.
The purpose of this article is to develop a web-based electronic queue management system
aimed at improving the efficiency and convenience of customer service in organizations.
Results. In this work, a web-based electronic queue management system was developed with the
aim of enhancing the efficiency and convenience of customer service in organizations. The results
indicate the importance of implementing modern technologies in the service sector to support
competitiveness and meet the needs of the modern consumer.
The development of the web application included a thorough study of the processes for
developing both the client and server sides, as well as the implementation of a database management
system. The outcome is a user-friendly interface and a reliable server component that facilitates
optimal interaction with various components of the system.
The practical significance of the obtained results lies in the fact that the implementation of the
developed electronic queue management system can significantly improve the quality of customer
service for numerous organizations in the service sector. Reducing waiting times and increasing
overall customer satisfaction will contribute to retaining and attracting new customers, enhancing
competitiveness, and improving the reputation of companies.
Conclusion. Thus, the results of this research can serve as a foundation for further
improvements in queue management and the implementation of similar systems in various service
sectors, fostering the continued development of modern technologies and improving the quality of
customer service.
Article Details
References
The Go Programming Language. Documentation. Retrieved from https://go.dev/doc/
Refactoring Guru. The catalog of design patterns. Retrieved from https://refactoring.guru/designpatterns/catalog
Yusuf, M. O., Blessing, N., & Kazeem, A. O. (2015). Queuing theory and customer satisfaction: A review
of performance, trends and application in banking practice (A study of First Bank Plc Gwagwalada, Abuja
Branch). European Journal of Business and Management, 7(35).
Desta, A. Z., & Belete, T. H. (2019). The influence of waiting lines management on customer satisfaction in
Commercial Bank of Ethiopia. Financial Markets, Institutions and Risks, 3(3), 5-12.
Bidari, A., Jafarnejad, S., & Alaei Faradonbeh, N. (2021). Effect of queue management system on patient
satisfaction in emergency department: A randomized controlled trial. Archives of Academic Emergency
Medicine.
Qtrac. 7 examples of successful enterprise queuing solutions. Retrieved from https://qtrac.com/blog/7-
examples-of-successful-enterprise-queuing-solutions/
Rivne Regional State Administration. The Migration Service of Rivne Region has resumed the "Electronic
Queue" service. Retrieved from https://www.rv.gov.ua/news/na-rivnenshchini-vidnovleno-robotu-servisuelektronna-cherga
Lviv Regional State Administration. A working group meeting on the implementation of the electronic
queue at the "Krakovec-Korchowa" checkpoint was held in Lviv RSA. Retrieved from
https://old.loda.gov.ua/news?id=47088
Tailwind CSS. Utility-first fundamentals. Retrieved from https://tailwindcss.com/docs/utility-first
HTMX. Essays. Retrieved from https://htmx.org/essays/
Mozilla Developer Network. JavaScript. Retrieved from https://developer.mozilla.org/enUS/docs/Web/JavaScript
Riggs, S., & Ciolli, G. (2022). PostgreSQL 14 administration cookbook: Over 175 proven recipes for
database administrators to manage enterprise databases effectively. Packt Publishing.
Sturgeon, P., & Bohill, L. (2015). Build APIs you won't hate: Everyone and their dog wants an API, so you
should probably learn how to build them. Philip J. Sturgeon.
Microsoft. Microsoft REST API guidelines. Retrieved from https://github.com/microsoft/apiguidelines/blob/vNext/Guidelines.md
Mozilla Developer Network. MVC. Retrieved from https://developer.mozilla.org/enUS/docs/Glossary/MVC